Support

Get help with Cloud Service through our various support channels.

Support Channels

Discord Support

Join #support channel

Fastest way to get help from the community and team.

Hours: Community support available 24/7

Forum Support

Visit Support Forum

For detailed technical issues and troubleshooting.

GitHub Issues

Report a Bug

For bug reports and feature requests.

Email Support

support@cscoin.network

For general inquiries and non-urgent support.

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Before Asking for Help

Gather Information

When asking for help, include:

1. Cloud Service version — csd --version
2. Operating system — e.g., Ubuntu 22.04, Windows 11
3. Error messages — Full error output
4. Log files — Relevant sections from debug.log
5. Steps to reproduce — What you were doing

Check Existing Resources

Before asking:

1. Search the FAQ
2. Search the Documentation
3. Search existing GitHub Issues
4. Search the Forum

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Common Issues & Solutions

Node Issues

Node won't start:

# Check if already running
ps aux | grep csd

# Check logs
tail -100 ~/.cs/debug.log

# Check config
cat ~/.cs/cs.conf

Not syncing:

# Check connections
cs-cli getconnectioncount

# Add peers manually
cs-cli addnode seed1.cs.network:16178 onetry

# Check network
ping seed1.cs.network

Mining Issues

Miner won't connect:

• Verify stratum URL
• Check wallet address format
• Verify pool is operational
• Check firewall settings

Low hash rate:

• Check GPU temperatures
• Update GPU drivers
• Verify mining software version
• Check for thermal throttling

Wallet Issues

Balance not showing:

• Ensure wallet is synced
• Check correct address
• Verify transaction on block explorer

Transaction stuck:

• Check mempool status
• Wait for network confirmation
• Transaction may drop if fee too low

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Security Issues

Report Vulnerabilities

For security issues, contact privately:

security@cscoin.network

Include:

• Description of vulnerability
• Steps to reproduce
• Potential impact
• Your contact information

Bug Bounty

Cloud Service offers a bug bounty program:

Severity	Reward
Critical	Up to 10,000 CS
High	Up to 5,000 CS
Medium	Up to 1,000 CS
Low	Up to 500 CS

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Development Support

API Help

For API-related questions:

• API Overview
• RPC Commands
• REST API
• WebSockets

SDK Support

For SDK-related questions:

• JavaScript SDK
• Python SDK
• Go SDK
• Rust SDK

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Contact the Team

Core Team

Role	Contact
Development	dev@cscoin.network
Security	security@cscoin.network
Support	support@cscoin.network
Business	business@cscoin.network

Response Times

Channel	Expected Response
Discord	Minutes to hours
Forum	Hours to days
GitHub	Days
Email	1-3 business days

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Next Steps

• FAQ — Common questions
• Community — Join the community
• Glossary — Key terms